App Folio FAQs

You will receive an Online Portal Activation email from Gulf Corp Services. Click the Activate Now button in the email and establish a strong password in order to activate your portal.

Yes, there is a Mobile App which is called Online Portal by AppFolio. You can use the app to make payments and access your Association’s documents from anywhere, anytime.

YES! You can securely pay your dues online by eCheck or by credit or debit card.

Paying online by eCheck is 100% free to you, but there is a non-refundable fee for paying with a debit or credit card in the Online Portal (you are notified of the fee amount before you submit the payment).

You will receive an activation email to set up your Online Portal. Click the Activate Now button and set up your password. Once you’ve logged in to your personal, secure Online Portal you can choose to make a one-time payment or set up auto payments for future payments.  From the Home tab, just click on either the Pay Now button or the Set Up Autopay button and follow the simple steps to make your first payment!

Yes, from the Home tab of your Online Portal, just click the Set Up Autopay button and follow the simple steps to schedule your payments.  Be sure to select an appropriate payment date.

If you have set up Autopay and want to edit your scheduled payments, go to the Payments tab of your Online Portal, and within the Scheduled Payments section you will have the option to Edit, Delete, or Skip this payment.  Select the appropriate link and follow the simple instructions to modify your scheduled payment as desired.

You must call your bank and issue a stop payment.  Neither AppFolio nor Gulf Corp Services has the authority to gain access to your Online Portal or bank account to stop the payment on your behalf.  The same is true for an auto payment that has processed for the month.

Yes.  Within the Payments tab of your Online Portal you will see a section called Account Ledger.  From this section, simply click the View full account ledger button to see a detailed ledger of all charges and payments posted to your account.

 No.  Gulf Corp Services cannot see any of the payment information you have saved or have previously entered

Yes.  Click the Account Profile tab in your Online Portal to view or update the following information:

•     email address – the email address you use to log in to the Online Portal
•     phone number – the phone number we have on file to contact you
•     address – the mailing address we have on file for you
•     language – you can change the language of your Online Portal to Spanish.
•     contact preference – set up payment reminder emails to be sent to you
•     saved payment methods – delete a saved bank account or credit card
•     password – reset your Online Portal password

To view information or make payments for another unit, click the View Another Unit tab, then click the button for the unit you wish to view.  Note: If you do not have a tab for View Another Unit or do not see one of your units listed, please contact us for assistance as you must receive a separate activation email for each unit, and must click the Activate Now button within each activation email to add each unit to your Online Portal.

Within the Shared Documents tab you will find important homeowner association documents (for example, you can expect to find your association’s budget, meeting calendar, prior meeting minutes, HOA news, HOA insurance information, as well as, by-laws, rules and regulations, etc.).  In addition, you will also find previous correspondence from us on behalf of your Association. You can view these documents online or download them for further review.

•  The AppFolio Online Portal is where you will go to make HOA payments or set up auto payments for HOA dues and assessments, view your HOA payment history, and view or download HOA documents and HOA correspondence.
• The Brett/Robinson Owner Portal is where owners that participate in the Brett/Robinson Vacation Rental Program will go to make reservations and for rental program information.